1. SUPPORT REQUEST
A business reports a technical issue that cannot be solved remotely
or requires direct physical inspection at the operating location.
2. DISPATCH
KENORBIT sends the right technician to the site with the required
tools, equipment and information for the reported problem.
3. ON-SITE DIAGNOSIS
The technician checks the local network, connection points,
equipment condition and the visible cause of the service problem.
4. TECHNICAL RESOLUTION
The issue is repaired, reconfigured or replaced on-site,
depending on what is required to restore stable operation.
5. OPERATIONS RESTORED
The affected systems are tested, confirmed stable
and the business location is brought back into working condition.